Return Policy
Return & Refund Policy
At [Your Company Name], we take great pride in providing fresh, high-quality flowers for every occasion. Due to the perishable nature of our products, we do not accept returns or offer refunds once an order has been delivered or picked up. However, we are committed to ensuring customer satisfaction and will address any concerns on a case-by-case basis.
Quality Guarantee
If you receive an order that does not meet your expectations due to quality issues, please contact us within 24 hours of delivery. Provide clear photos and a description of the issue, and our team will assess the situation. If we determine there was a problem with the quality of the flowers or an error in your order, we may offer a replacement or store credit at our discretion.
Order Cancellations & Changes
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Orders can be canceled or modified up to 24 hours before the scheduled delivery or pickup time. Once an order is prepared for delivery, we are unable to make any changes or provide a refund.
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Custom or special event orders may have different cancellation policies. Please reach out to our team for more details.
Delivery Issues
We are not responsible for issues related to incorrect addresses provided by the customer. Please ensure all delivery details are accurate at the time of ordering. If a delivery attempt fails due to incorrect information, additional charges may apply for redelivery.
Contact Us
For any concerns, please reach out to our customer service team at [Your Contact Information]. We appreciate your understanding and look forward to providing you with beautiful floral arrangements!